在这双炯炯有神、碧绿迷人的眼睛背后，隐藏的是坚定不移的性格，这名年轻的瓦岱勒人Virginie Ratajczak于2012年毕业于瓦岱勒尼姆校区。
Virginie是极其勇敢的瓦岱勒人之一，勇于承担各种职责、寻求国际冒险机会。25岁时，这位漂亮的年轻女士已经是四星级诺富特迪拜世贸中心酒店（Novotel World Trade Centre Dubai Hotel）顾客关系经理，她还是酒店的值班经理（早上8点 - 下午6点）。
一名雄心壮志的瓦岱勒人！
Virginie，你是如何得到迪拜的工作机会的呢？
当我在法国圣特罗佩（Saint Tropez）五星级毕尔罗斯别墅酒店（Villa Belrose Hotel）进行最后一次实习时，我遇到了一位想要在酒店结婚的顾客。后来我回到瓦岱勒完成自己的硕士学业，几周后酒店经理为我提供了回到酒店担任销售和营销经理的工作。我接受了这份工作邀请，再次成为这家酒店的员工。
因此，我再次遇到了这位我在实习期间遇到的顾客，我们讨论了他的婚礼。我们经常在一起谈天，他知道我想要在国外工作，并非常理解这一点，而且他还是一位迪拜的侨民。所以我们定下了一个约定：如果他的婚礼大获成功，他会帮助我在酋长国找到一份工作。婚礼是五月份举办的，六月份诺富特世界贸易中心酒店联系了我担任顾客关系经理。
目前你已经担任这个职位工作了一年。你能和我们谈谈这家酒店以及你的工作吗？
四星级诺富特世界贸易中心酒店是雅高酒店集团（Accor Group hotel）在迪拜的第一家酒店。它直接和迪拜会议中心（Dubai Congress and Conventions Center）合作。酒店共有412间客房，是拥有210间客房的宜必思世界贸易中心酒店（Ibis World Trade Center）的一部分，位于世界贸易中心对面。
作为顾客关系经理，我的工作是照顾好顾客，确保不出现任何问题。我每天为顾客的到来做准备，尤其是VIP顾客，负责各种各样的顾客需求：生日或周年日，安排家庭套房或适合短途旅行顾客的客房，预定餐厅等。我与酒店所有部门密切合作，确保顾客总体满意度。
在一天当中，早上8点至下午6点，我还负责处理任何的顾客投诉。这份工作称为“值班经理”，意味着我是处理任何紧急事件的负责人，无论这一紧急事件是关于人、物、环境抑或其他。所以，我不仅要作出正确的决定，而且还要迅速作出决定。
你意识到法式酒店管理模式与酋长国酒店管理模式有什么样的区别吗？
在酒店我和来自15个不同国籍的员工一起工作，这使我们思维更加开放和耐心，但是有时却可能导致信息的严重误传。
另外一大区别就是大多数员工都每天工作9个小时，每周工作6天。这跟法国的工作日区别甚大。在酋长国，90%的情况下，食宿都是雇主包的。
酋长国的人很喜欢法国人。因为他们知道自己能够依靠我们呈上美食美酒的绝佳搭配。我们被视为高贵优雅的客人。也因为这一层面，法国人会很快升职到高职责的职位上。
是什么促使你想要进入瓦岱勒学习，你在学校有什么样的回忆？
我们学校在杂志上的声誉很吸引我；瓦岱勒的校友在世界各地的成功职业生涯及其全球影响力促使我选择了这所学校。我在瓦岱勒度过了美好的时光，因为他们真的使我想要在该领域工作，并且使我懂得欣赏我们的法式专业技能的品质。实践应用周帮助我了解了酒店里的每一个部门以及他们是如何运营的。实习真的是进入职业生活的一大步，以及我们未来职业生涯的跳板。
在蒙特利尔Jean Monnet高中（Jean Monnet Lycee）获得销售与旅游2年制职业学位之后，我进入瓦岱勒学习，并在塞浦路斯（Cyprus）帕福斯奥尔迈拉四星级酒店（Almyra Paphos four-star Hotel）进行了顾客关系和前厅的第一次实习，第二次实习是在毕尔罗斯别墅酒店（Villa Belrose），这次的实习前面我也提到过。
你对未来有什么样的计划？
我们的酒店将会进行翻修的工程，从2014年3月开始进行9个月，之后酒店将会开放。这段时间对我而言将是与收益管理部门一起进行交叉培训巩固知识并了解酒店盈利能力的好时机。这一培训将会成为明年年中我申请前厅工作的助力，当然也是在雅高工作，到时可能会有一些酒店的开业筹备工作。
我计划最晚两年内成为前厅经理，在五年内成为运营经理。10年内我想要成为酒店经理！我会继续呆在雅高，因为当你进行国际化的工作时，你会有很多优势。雅高集团总是鼓励其法国员工拥有国际化视野，并为我们开启更多的机遇之门。今天是迪拜，明天又是哪里呢？
Virginie，感谢你回答我们的问题，我们希望你拥有很棒的国际化职业生涯。你还有什么要增加的吗？
两周前迪拜赢得了2020年世博会（Expo 2020）的举办权，这意味着酋长国将大受瞩目，各个领域都会迎来蓬勃发展。更多的酒店会开张，我认为瓦岱勒人会在此处大有作为。瓦岱勒需要继续鼓励学生拥有国际化的视野。
目前大约有50名瓦岱勒人正在迪拜工作。你们有兴趣组建一个迪拜瓦岱勒人校友俱乐部吗？
哇，要是这样就太棒了！如今比任何时候都需要一个专业的网络。
瓦岱勒国际酒店与旅游管理商学院-
中文介绍页面：http://www.gheac.com/edu/vatel/
咨询联络电话：010-8447 6928
189 0119 3685
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办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027
中文介绍页面：http://www.gheac.com/edu/vatel/
咨询联络电话：010-8447 6928
189 0119 3685
在线咨询ＱＱ：800093391
电子邮件：info@gheac.com
办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027
TODAY SHE'S IN DUBAI, TOMORROW THE WORLD IS OPEN
Behind her large golden green eyes and charming features is hidden the warm but determined personality of this very young Vatelien, who graduated in 2012 from Nimes: Virginie Ratajczak.
Virginie is one of these generous Vateliens, seeking responsibilities and international adventures. At the age of only 25, this beautiful young lady is already the Guest Relations Manager of the 4-star Novotel World Trade Centre Dubai Hotel, where she also has the difficult job of Duty Manager from 8:00 am to 6:00 pm!
An extravagant and ambitious personality!
***
Virginie, how did the opportunity to work in Dubai come about for you?
When I was doing my final internship in the five-star Villa Belrose Hotel in Saint Tropez, France, I met a guest who wanted to be married at the hotel. I went back to Vatel Nimes to finish my Master’s Degree and a few weeks later the Villa Manager presented me with the opportunity to come back and work as the Sales and Marketing Manager. I accepted his offer and once again joined the hotel staff.
I was thus able to get back in touch with this guest, whom I had met during my internship, to talk about his wedding. As we had often spoken together, he knew that I wanted to work abroad, and understood this well, as he was also an expatriate in Dubai. So we made a deal: if his wedding was a success, he would help me find a job in the Emirates. The wedding took place in May, and in June the Novotel World Trade Center Hotel contacted me to work as the Guest Relations Manager.
And you’ve had this job for a year now. Could you tell us about the hotel and what your job entails?
The four-star Novotel World Trade Center Hotel is the first Accor Group hotel in Dubai. It directly partners with the Dubai Congress and Conventions Center. With 412 rooms, it is a part of the Ibis World Trade Center 210 room hotel, located on the other side of the World Trade Center.
As the Guest Relations Manager, my job is to take care of our guests’ well-being and make sure there are no problems. I prepare the daily arrivals, especially the VIPs, and am in charge of various guest requests: birthdays or anniversaries, rooms for families, excursions, reserving restaurants, etc. I work closely with all the hotel’s departments who help me in my daily job of total customer satisfaction.
During the day, from 8 until 6:00 pm, I’m responsible for any customer complaints. This job is called the “Duty Manager,” meaning that I’m the person to contact for any emergency situations, whether they are human, material, environmental or anything else. So, not only do I have to make the right decisions, but I have to do this quickly.
What differences have you noted between the way work in done in France and in the Emirates?
In the hotel we work with a staff of 15 different nationalities, which of course, gives us open minds and patience, but which can sometimes seriously hamper the transmission of information.
Another big difference is that most staff members work nine hours per day, six days per week. That’s a long way from the French working week. Accommodations and meals, in 90% of the cases in the Emirates, are paid for by the employer.
French people are well-liked in the Emirates. They know they can count on us to serve good food and wine that goes with it. We are so seen as being distinguished and elegant. Because of this respect, French people are promoted more quickly to high-responsibility jobs.
What made you want to attend Vatel and what are some of your memories of your time at school?
The reputation of our School in magazines attracted me; stories of alumni who had successful careers all over the world made me chose this School as well as Vatel’s global progression. I have fond memories of the years I spent at Vatel, as they really made me want to work in this field and led me to appreciate the quality of our French know-how. Practical application weeks helped us to learn about each department in a hotel and understand how they work. Internships are truly a leap into professional life as well as a springboard for our future careers.
After a two-year vocational degree in Sales and Tourism at the Jean Monnet Lycee in Montpellier, I joined the Vatel Foundation year class and did my first Vatel internship in Guest Relationships and Front desk at the Almyra Paphos four-star Hotel in Cyprus and the second in Villa Belrose, but I already told you about that.
What projects do you have for the future?
Our hotel will be undergoing renovation work as of March, 2014 for nine months, though it will remain open. This would be a good time for me to do a cross-training course with the Revenue Management Department to consolidate my knowledge and understand the hotel’s profitability stakes. That will also give me a helping hand to apply later for a Front Office job in the middle of next year, still with Accor, should there be any openings.
I’m planning on being the Front Office Manager in two years maximum and the Operations Manager within five years. And in about ten years I’d like to work as a Hotel Manager! The idea is to remain at Accor, as when you work internationally, you’ve got a lot of cards up your sleeve. Accor Group has always encouraged its French employees to have a global vision and be mobile to open more doors for us. Today it’s Dubai, tomorrow we’ll see!
Thank you Virginie for answering our questions, and we hope you will have a great international career. Would you like to add anything?
Dubai won the Expo 2020 two weeks ago, meaning that the Emirates will be in the limelight and we can expect activity booms in all fields. Many hotels will be opening and I think that Vateliens have a role to play here. Vatel must continue to encourage its students to think globally.
About fifty Vateliens are listed as working in Dubai. Would you be interested in having a Dubai Vatel Alumni Club?
That would be great! Today, more than ever, you have to have a professional network.
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